Domestic shipments (Spain) are sent WITH tracking number (except to Canary Islands & Balearic Islands). The rest of shipments are sent through ordinary mail WITHOUT tracking number (due to the high cost), so in case of loss or delay we cannot track it. SOLO is not responsible for any loss or delays. International orders can take between 2 to 4 weeks to arrive. Thanks for your patience and understanding. If yours is an international order and would like to have it tracked, please email us before placing your order.